Responsible Gaming

Gaming Should Be Entertainment

At Melco Games, we believe that online gaming should be enjoyed as a form of entertainment only—not as a way to earn money or solve financial problems. While we strive to provide an enjoyable gaming experience with fast payouts, it's important to gamble responsibly and within your means.

Please remember that the odds always favor the house. Never gamble with money you cannot afford to lose, and always set limits before you start playing.

Age Verification

Gaming on Melco Games is strictly for players aged 18 years or older (or the legal age of majority in your province, whichever is higher). We are committed to preventing underage gambling and comply with all Canadian provincial regulations.

By accessing our platform, you confirm that you meet the legal age requirement and are not prohibited by law from participating in online gaming in your jurisdiction.

Warning Signs of Problem Gambling

If you recognize any of the following signs in yourself or someone you know, it may be time to seek help:

• Spending more time or money on gaming than intended
• Chasing losses by gambling more to recover money lost
• Hiding or lying about your gaming activities
• Neglecting work, school, family, or personal relationships
• Borrowing money or going into debt to fund gaming
• Feeling anxious or irritable when unable to game
• Using gaming to escape problems or negative emotions
• Failed attempts to reduce or stop gaming
• Jeopardizing educational, career, or personal opportunities

If you experience any of these warning signs, please reach out for support immediately.

Self-Help Tools & Player Controls

Melco Games provides several tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Cap the maximum amount you're willing to lose over a set period
• Reality Checks: Receive pop-up reminders about how long you've been gaming and how much you've spent
• Session Limits: Set automatic timeouts to pause your gaming after a certain duration
• Self-Exclusion: Voluntarily exclude yourself from your account for a period of time (days, months, or permanently)

We encourage you to use these tools proactively. Contact our support team to activate any of these features.

Support Organizations & Resources for Canada

If you or someone you know needs help with problem gambling, these organizations provide confidential support:

Canadian Resources

• Responsible Gambling Council
  Website: www.responsiblegambling.org
  A leading Canadian authority on responsible gambling education, prevention, and treatment.
• Gamblers Anonymous Canada
  A peer-support fellowship for people struggling with a gambling problem. Check their website for local meetings across Canada.
• Provincial Helplines: Most Canadian provinces operate gambling helplines. Contact your provincial health authority for resources specific to your region.

International Resources

• GamCare (United Kingdom)
  Website: www.gamcare.org.uk
  Free confidential support and advice.
• GamStop (United Kingdom)
  Website: www.gamstop.co.uk
  National self-exclusion scheme for online gambling.
• Gambling Help Online (Australia)
  Website: www.gamblinghelponline.org.au
  Confidential counselling and support services.
• National Council on Problem Gambling (United States)
  Website: www.ncpgambling.org
  Resources and referrals for problem gambling support.

Take Action Today

If you believe you have a problem with gambling, please seek help immediately. Problem gambling is treatable, and support is available. Reach out to one of the organizations listed above or contact our support team at Melco Games to discuss available resources and self-exclusion options.

Your health and well-being are our priority. We're here to help you enjoy gaming responsibly.